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Common Concerns

 

 

Why does it show a Disconnected From Server error in my popup window at the bottom right of my desktop?

Answers

  • Be sure to check to see if you have used the correct username and password. Check the logs in the Scion Forex Autotrader app and see the error shown.

 

  • Check your firewall settings and be sure that you have allowed our app to run on your machine. (You may contact us and one of our technicians can advise you on this)

 

  • Check to see that there is an active internet connection. You must be connected at ALL times for the Scion Forex Autotrader to function.

 

 

 

Why does the server time remain static on my chart?

Answers

  • The most common cause for the static clock on your chart, is the disabled Autotrader button. Be sure to ENABLE Autotrading from the MT4 Toolbar.
  •  autotrader enabled.png

 

  • Check that your Metatrader 4 platform is connected. Look at the bottom right of your platform and be sure that it shows {numbers}/kb. If it shows "no connection", means no data feed is being received. Contact your broker if you are experiencing this issue.

 

  • Scroll up to Tools > Options > Expert Advisors. Make sure there is a check mark in the boxes Allow DLL imports. Be sure to leave Confirm DLL function calls unchecked, since this can cause constant prompting.

 

 

 

 Why are there no trades being taken on my account?

Answers

  • Make sure that you have specified your brokers symbols suffix in the Scion Forex Autotrader's perimeters.

 

  • Check to make sure that your internet connection is stable at all times.

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After I install the Scion Forex Autotrader, it does not show in the Experts section in Metatrader 4. 

Answers

  • Make sure that your Metatrader 4 platform is updated to Build 600 and later. To check this, scroll up to Help and then About, there you will see the Build version. If it is anything below 600, you need to update as soon as possible. The best way to do this is to go to your brokers website and download their latest Metatrader 4 platform.

 

  • Check to see that the EX4 file and DLL file are in the correct folders. Scroll up to File > Open Data Folder > MQL4 and check the Libraries folder for SFClient.DLL and check the Experts folder for Scion Forex Autotrader.EX4.

 

Note: If you still cannot see the Scion Forex AutoTrader in the Experts section, contact us and we will send you the files separately without the installer.